-Just click on the ‘forgot password or username’ option.
-Webroot will ask you to enter your registered email ID. Enter it to get a reset password link on that email ID.
-Open the reset password link received in your registered email ID.
-Upon clicking on the link, there will be a captcha prompt. Enter the captcha.
-This will lead you to a security question that you had saved earlier at the time of the Webroot install
-After answering the security question correctly, there will be a prompt to enter a new password. Now you can reset your password.
-After resetting the password, restart the PC. After restarting, try logging in to your Webroot account, using the new password. If the error persists, try the next method.
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