If you bought an item as a guest, you’ll need to sign in as a guest user to view your order details. Follow these steps:
If you’re signed in to eBay, sign out to avoid any error messages.
Find your eBay guest order confirmation email—the subject line starts with “Guest Order.” Ebay login
Select View order details in the email.
Enter your email address and access code to sign in as a guest user.
From Order details you can choose to contact the seller, report that you didn't receive the item, or return the item.